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Help / Frequently Asked Questions

For additional help,
call our customer service department
at 1-800-445-4068.

Ordering and Billing

What credit cards do you accept? accepts MasterCard, Visa and Discover.

What happens after I place an order?
You will automatically receive a "Thank You" page, indicating that your order has successfully been placed. Your order is then sent over a secure connection to our Processing and Fulfillment Center. Once we receive the order, we will send you a confirmation email.

What if I don't receive an email confirmation?
You should get your email confirmation automatically, but if you don't, please allow at least four hours as there might be a delay due to Internet traffic. If you don't receive a message, please e-mail and we will be able to confirm your order for you.

Shipment Details
Please allow 2-4 weeks for delivery. Holiday orders placed by December 9th, will be shipped and received before December 25th, pending credit approval and product availability. Expedited rush service is available: Please allow 1-2 weeks for expedited delivery. The charge for rush service is $9.95 additional.  U.S. orders only (we do not ship International).  For orders that ship to Canada, please email us at  Please allow an additonal 2 weeks for orders to ship to Canada.

What if I have problems with my order?
If for any reason you have questions about your order, you can contact our customer service representatives via phone at 1-800-445-4068 or via email at

Returns and Guarantees

Do you have a return policy?
If you are not fully satisfied with your products, you may return them if:
- If it is less than 30 days since you received your purchase
- There is no damage to the products
If you have any other questions concerning our return policy, please contact a customer service representative at

Do you guarantee your products? takes great pride in offering quality products at reasonable prices. If you are not satisfied with any of our products please contact a customer support representative at and we will make sure you are completely satisfied.


Is this web site secure?
Absolutely. We use the latest technology to ensure that all of our customer's information is completely secure. With a VeriSign Digital Certificate, all of the information that we receive is encrypted.

What is your privacy policy?
At we value your privacy. will never sell or rent our customer information to any third party. Your information will be used to process your orders and to inform you of updates and special offers. If for any reason you do not wish to receive emails from us, please email a customer services representative at and we will immediately remove you from our list.

What are the advantages of registering at
As a member of, you will be entitled to:
Faster, easier shopping
Exclusive sales events
Special offers and coupons

What if I forget my password?
No problem. click here and enter your email address, and your password will be sent to you immediately.
Legal Notices

To read our legal notices and conditions of use, please click here.

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©2017, 200 Trade Zone Drive, Ronkonkoma, New York 11779 USA
Call Us at: 1-800-445-4068, Email: